surfACE | FAQ
Product Questions

Who can best use a surfACE?
Anyone with a laptop computer. Originally I designed it because I got tired of the pressure and heat that was transferred to my legs during long sessions, specially when doing research on the web as I was watching Baseball on TV.

If you, like me, prefer to use a mouse instead of the laptop's track pad a surfACE is perfect.

To watch DVDs on your laptop computer with headphones is fabulous, best seat in the house, specially if you have a surfACE and sit in a comfortable easy chair.

This whole web site, including drawings, was created on a laptop computer resting on a surfACE | 1.5, me sitting in my favorite chair in the living room with my legs up on a hassock. Aaaah...


Which surfACE is best for me?
If you want to be able to use the surfACE with a tripod, you need the Main Board A, which comes with the sA | 1.5. But even if you have another base model you can always get another Main Board or more hardware to fit your needs later on.


How long does it take to assemble a surfACE?
The first time it takes about 5 minutes to assemble a surfACE | 1.5. No tools required, except maybe a coin (quarter) used as a screwdriver.


Can a surfACE take the weight of my laptop computer?
A surfACE is more then capable to carry the weight of a normal laptop computer.

But remember: It is not a booster seat for children or adults, it is not a stepping device, it is not a cutting board, etc. If used it for its intended purpose, to rest a laptop computer or other similarly light weight devices on, there should not be any problems.


How do I clean my
surfACE?
Use a soft cloth with warm water and mild detergent. Avoid abrasive cleansers and pads, please.
No regular maintenance is needed since there are no moving parts (although it likes to be taken out for dinner now and then!). If the connections come loose with use, just tighten them up gently.


How can I get extra parts to my surfACE?
You can get parts right here from this web site.


Is the surfACE compatible with my notebook computer?
Yes, it is compatible with all brands and makes of notebook computers with a width of no more than 16 1/2", if the Side Board are attached (that includes notebook computers with a 17-inch screen). Without the Side Boards it can accommodate 19 1/2 inches wide computers. Since the back rests are movable and detachable they can be made to support any size device.


Is my computer safe on a surfACE?
By following a few common sense approaches, like these below, there should be no chance for accidents:
•  
Before using a surfACE, with a device on it, make sure that it works properly in the place and way you intend to use it.
•  If moving a surfACE, with a device still on it, make sure the device is secured so that it can not fall off.
•  The Side Boards are great to rest a cup of coffee, tea or other beverage on, but make sure that they do not slide off and fall, the Side Board surfaces are very smooth.


Can I use my optical mouse with a surfACE?
Yes, the Mouse Pad makes it a breeze.



Sales & Return Questions

Where can I buy a surfACE?
Right now the only place to purchase a surfACE is right here.

We are working on putting the sufACE line into stores and catalogs, updates to come.


How is surfACE shipped, and what is your delivery policy?
The product is flat-packed for easy assembly and lower transportation cost, delivery by UPS Ground. The package size is 20x12x1 1/2 inches and weighs approximately 7 lbs. See here for delivery policy.


What happens if the product arrives damaged due to shipping?
You have to let us know that it arrived damaged within 3 days of receiving the product


Can I return a surfACE if I don't like it?
Yes, you can. We have a 10 day return policy. If you are unhappy with our product, you can return it to us within 10 days and we will refund your purchase price (not including the shipping charge), less a 10% restocking fee.

If you wish to return your purchase, please contact surface@edgeblur.com with your order number and we will instruct you how to return your purchase.


What is the warranty on a surfACE?
A surfACE is fully covered against material or manufacturing defects for the life time of the original owner. Excluded from coverage are abuse and normal wear and tear. 


I live outside the USA. How can I purchase a surfACE?
See here


I want to buy a lot of surfACE, do you offer a discount for volume purchases?
Yes. For orders of ten (10) or more, please contact sales@edgeblur.com for discount terms. Dealer, corporate and institutional inquiries are also welcome.


How can I become a reseller?
You can become a reseller by becoming a member in our Reseller Program. There are no sign-up fees or charges to participate in the program.



edgeBlur Questions

Is edgeBlur offering any other products?
Yes, we do. Check this out Storefront@edgeBlur.com


Dude, what's this whole edgeBlur thing about?
Its all explained here About Us.


That is edgeBlur's Privacy Policy?
We take your right to privacy very serious.

We will never use your information for unwanted solicitation in any way, shape or form. We will never sell your contact information. We will keep your information, for record keeping and problem solving only.

We will never sell or give your information to another party unless required to do so by law.



edgeBlur surfACE– patent pending • Design, specifications and prices are subject to change without notice
Copyright © 2005 edgeBlur, inc. • All rights reserved